Privacy Policy
Silent Spark Press operates this website and online store — including all related content, features, tools, products, and services — to offer you a curated and enjoyable shopping experience (collectively, the “Services”). Silent Spark Press is powered by Shopify, which provides the platform and technology that make these Services possible.
This Privacy Policy explains how we collect, use, and share your personal information when you visit our site, interact with our Services, make a purchase, or otherwise communicate with us. If anything in our Terms of Service conflicts with this Privacy Policy, this Privacy Policy will take priority for matters involving the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using our Services, you confirm that you have read, understood, and agree to the practices described here.
Personal Information We Collect or Process
When we say “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person.
This does not include data that has been anonymized or de-identified so it can no longer be linked to you.
Depending on how you use our Services, where you live, and as allowed or required by law, we may collect or process the following types of personal information — including inferences drawn from them:
- Contact details – Name, billing and shipping address, phone number, and email address.
- Financial details – Credit/debit card numbers, bank account details, payment method, transaction records, payment confirmations, and related billing information.
- Account details – Username, password, security questions, preferences, and account settings.
- Shopping activity – Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, along with your order history.
- Communications – Any information you share when contacting us, such as customer support requests or other messages.
- Device details – Information about the device, browser, and network you use, including your IP address and other unique identifiers.
- Usage data – How and when you interact with our Services, such as pages visited, features used, and navigation patterns.
Sources of Personal Information
We may collect personal information about you from the following sources:
- Directly from you – When you create an account, use our Services, make a purchase, communicate with us, or otherwise provide information.
- Automatically – When you interact with our Services, including through your device, browser, or apps, as well as through cookies, pixels, and similar tracking technologies.
- From service providers – When third-party companies collect or process information on our behalf to support our technology, payments, shipping, analytics, or other business functions.
- From partners or other third parties – When we receive information from business partners, marketing affiliates, or other sources that help us operate and improve our Services.
How We Use Your Personal Information
Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:
-
Provide, Tailor, and Improve the Services:
We use your information to deliver the Services, including performing our contract with you. This involves processing payments, fulfilling orders, remembering your preferences and interests, sending account-related notifications, managing your account, arranging shipping, facilitating returns or exchanges, enabling you to post reviews, and creating a personalized shopping experience (e.g., recommending products based on your activity). These efforts help us continuously improve and tailor the Services. -
Marketing and Advertising:
We may send you marketing and promotional communications via email, text, or postal mail, and display online advertisements on our Services or other websites. These promotions may be based on your previous purchases, items added to your cart, or other interactions with our Services. -
Security and Fraud Prevention:
Your information helps us authenticate your account, secure your payments and shopping experience, detect and prevent fraudulent or malicious activities, and protect public safety. If you register an account, please keep your login credentials confidential to help protect your security. -
Communicating with You:
We use your personal information to provide customer support, respond to inquiries, and maintain an effective business relationship with you. -
Legal Reasons:
We may use your information to comply with applicable laws or legal requests, including from law enforcement or government agencies, and to investigate or participate in legal proceedings or enforce our terms and policies.
How We Disclose Personal Information
In certain situations, we may share your personal information with third parties for legitimate purposes, always in accordance with this Privacy Policy. These circumstances may include:
-
Service Providers:
We share your information with Shopify, vendors, and other third-party service providers who perform functions on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping. -
Business and Marketing Partners:
We may disclose your personal information to business and marketing partners to provide marketing services and deliver advertisements to you. For example, Shopify helps us support personalized advertising through third-party services based on your online activity across different merchants and websites. Our partners use your information according to their own privacy policies. Depending on your location, you may have the right to opt out of sharing your information for targeted advertising and marketing purposes. You can exercise these rights to stop such sharing. -
With Your Consent or Direction:
We may share your personal information with third parties when you request or direct us to do so, such as for shipping products or when you use social media widgets or login integrations on our Services. -
Affiliates and Corporate Group:
We may disclose your personal information within our corporate group or to our affiliates. -
Legal and Business Transactions:
We may disclose your information in connection with business transactions, such as mergers or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce our terms of service or policies, and to protect or defend our Services, rights, users, or others.
Relationship with Shopify
The Services are hosted and operated by Shopify, which collects and processes personal information related to your access and use of the Services to provide and enhance the experience for you. Any information you submit through our Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries different from your residence, solely for the purpose of delivering and improving the Services.
Additionally, to help protect, grow, and improve our business, we utilize certain enhanced features offered by Shopify. These features use data gathered from your interactions with our Store, other merchants, and Shopify itself. Shopify may process personal information collected from these interactions to enable these enhanced services.
In these cases, Shopify acts as the data controller and is responsible for handling your personal information, including responding to your requests to exercise your rights regarding the use of your personal information for these purposes.
To learn more about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy. Depending on your location, you may also manage your personal information rights via the Shopify Privacy Portal.
Third-Party Websites and Links
The Services may contain links to websites or other online platforms operated by third parties. If you choose to follow these links to sites not affiliated with or controlled by us, we encourage you to review their privacy, security policies, and terms of use. We do not guarantee, endorse, or assume any responsibility for the privacy, security, accuracy, completeness, or reliability of any information found on such external sites.
Additionally, any information you share on public or semi-public venues—such as third-party social networking platforms—may be visible to other users of those platforms or our Services, without limitation on its use by us or by third parties. Our inclusion of these links does not imply endorsement of their content, owners, or operators, except where explicitly stated within the Services.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us using the details below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not knowingly “share” or “sell” (as defined by applicable law) personal information of individuals under 16 years of age.
Security and Retention of Your Information
While we implement reasonable security measures to protect your personal information, no system can guarantee absolute or “perfect” security. Information transmitted to us may not be fully secure during transit. We recommend avoiding the use of unsecured channels for sharing sensitive or confidential information.
The duration for which we retain your personal information depends on various factors, including the need to maintain your account, provide you with Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.
Your Rights and Choices
Depending on your location, you may have some or all of the following rights regarding your personal information. Please note that these rights are not absolute, may only apply in certain circumstances, and we may decline requests as permitted by law:
-
Right to Access / Know: You may request access to the personal information we hold about you.
-
Right to Delete: You may request that we delete personal information we maintain about you.
-
Right to Correct: You may request correction of inaccurate personal information we maintain about you.
-
Right of Portability: In certain situations, you may request a copy of your personal information and ask that we transfer it to a third party, subject to applicable exceptions.
-
Right to Opt-Out of Sale or Sharing for Targeted Advertising: Depending on your jurisdiction, you may opt out of the “sale” or “sharing” of your personal information, or the processing of your personal data for targeted advertising purposes as defined by applicable privacy laws.
If you visit our website with the Global Privacy Control (GPC) opt-out preference enabled, we will treat this as an opt-out request for the device and browser you use. If we can link the device to a Shopify account, the opt-out will also apply to that account. Learn more about GPC at globalprivacycontrol.org.
Please note that aside from GPC, we do not recognize other “Do Not Track” signals from your browser or device. -
Managing Communication Preferences: We may send promotional emails, which you can opt out of at any time using the unsubscribe link included in these emails. However, you will still receive non-promotional emails related to your account or orders.
You can exercise any of these rights through the Services where indicated or by contacting us at the contact details below. For more information on how Shopify handles your personal information and your rights related to data processed by Shopify, please visit Shopify Privacy Center.
We will not discriminate against you for exercising your rights. To process your request, we may need to verify your identity as required by law. You may also designate an authorized agent to make requests on your behalf, provided the agent supplies proof of your authorization and we verify your identity. We will respond to your requests within the timeframes required by applicable law.
Complaints
If you have any concerns or complaints about how we process your personal information, please contact us using the contact information below. Depending on your jurisdiction, you may have the right to appeal our decision or file a complaint with your local data protection authority.
International Transfers
Please be aware that we may transfer, store, and process your personal information outside of the country where you reside.
When transferring personal information out of the European Economic Area (EEA) or the United Kingdom (UK), we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or equivalent contracts issued by the relevant UK authority, unless the transfer is made to a country that the European Commission or UK government has determined to provide an adequate level of data protection.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational reasons. When we do, we will post the updated Privacy Policy on this website, revise the “Last updated” date, and provide any notices required by applicable law.
Contact
If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please contact us at: